Welcome to the Gemrock Canada website. By accessing this Site, you agree to be bound by the following terms and conditions
Intellectual Property
All content on the Site, including but not limited to texts, images, graphics, logos, videos, and software, is protected by copyright laws and belongs exclusively to Gemrock Canada, Gemrock Perù SAC, and Alvar Peru SAC. Any unauthorized reproduction or use is strictly prohibited.
Use of the Site
You agree to use this Site only for lawful purposes and in compliance with these Terms.
Any attempt to hack, extract data, or misuse the Site is strictly prohibited.
The Site is protected by Google reCAPTCHA to ensure user security.
Products and Services
Natura Minera (representing the brand “Gemrock Canada” )offers minerals and stones for sale via its online store.
Prices are listed in Canadian dollars (CAD) and do not include shipping fees.
All sales are final. Returns or exchanges are not accepted for minerals.
Orders and Payments
Orders are processed within 4 business days.
Payments must be made using the options available on the Site.
Gemrock Canada reserves the right to cancel any order in case of suspected fraud or errors in the provided information.
Shipping
We ship worldwide. Shipping costs and importation tax are the responsibility of the customer.
Gemrock Canada is not responsible for loss or damage during transit.
Liability
Gemrock Canada cannot be held liable for direct or indirect damages resulting from the use of the Site or the purchase of products.
The information provided on the Site is for informational purposes only and does not replace professional advice.
Privacy and Cookies
Gemrock Canada uses cookies to analyze traffic and optimize the user experience.
Your personal information is processed in accordance with our [Privacy Policy](link to policy).
Modification of Terms
Natura Minera reserves the right to modify these Terms at any time. Changes will be posted on this page and will take effect immediately after being updated.
For any questions or concerns, you can contact us at:
Address: Rue George, LaSalle, Québec H8P 3W4, Canada
Phone: 1-438-872-5848
Email: carolanne@naturaminera.com
Return and Refund Policy
Last updated: May 05, 2025
At Natura Minera, we strive to provide high-quality products to our customers. Due to the unique and delicate nature of minerals, the following policy applies to returns and refunds:
Return Policy
No returns accepted: All sales of minerals, stones, and crystals are final. As unique natural products, they cannot be returned or exchanged after purchase.
Damaged products upon receipt: If a product arrives damaged, please contact us within 48 hours of receipt. Provide clear photos from the outside of the package (to show any external damage), pictures taken during the process of unpacking, and pictures of the damaged product. We will propose an appropriate solution.
Refund Policy
No refunds: We do not offer refunds for purchased products, except in cases of products damaged upon receipt.
Special orders: Requests for specific minerals are also final and cannot be refunded.
For any questions or issues, contact us by email at carolanne@naturaminera.com or by phone at 1-438-872-5848.
Lost Shipping
Natura Minera is not responsible for parcels lost or damaged during transit. Customers assume the risks associated with shipping.