Privacy Policy of GemRock Canada

Last updated: May 5, 2025

At GemRock Canada, we prioritize the protection of your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website gemrockcanada.com.

1. Information Collection

We collect personal information in the following cases:

  • When you create an account on our Site (name, email address, phone number, mailing address).

  • When you place an order or make a payment.

  • When you subscribe to our newsletter or participate in promotions.

  • When you contact us via a contact form, email, or phone.

We also collect data automatically through cookies and analytics tools, such as:

  • Your IP address.

  • Browsing data (pages visited, time spent on the site, clicks).

  • Information about your device (browser, operating system).

2. Use of Information

The information collected is used for the following purposes:

  • To process and ship your orders.

  • To manage your user account and provide customer service.

  • To send you marketing communications and special offers (with your consent).

  • To improve the user experience and optimize the Site.

  • To ensure the security of the Site through Google reCAPTCHA.

  • To comply with legal obligations.

3. Sharing of Information

Your personal information is only shared in the following cases:

  • With third-party service providers for payment processing, shipping, or website hosting.

  • With legal authorities if required by law.

  • With marketing partners only with your explicit consent.

We do not sell or rent your personal information to third parties.

4. Cookies

The Site uses cookies to:

  • Analyze traffic and enhance the user experience.

  • Remember your preferences (language, shopping cart).

  • Measure the effectiveness of our advertising campaigns.

You can manage or disable cookies through your browser settings.

5. Data Security

We implement security measures to protect your personal data from unauthorized access, loss, or alteration. These measures include:

  • Encryption of sensitive data.

  • Protection through Google reCAPTCHA.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Under applicable laws, you have the following rights:

  • Access your personal information.

  • Correct or update your data.

  • Delete your information (unless its retention is required by law).

  • Object to the use of your data for marketing purposes.

  • Withdraw your consent at any time.

7. Data Retention

Your personal data is retained for as long as necessary to:

  • Provide our services.

  • Comply with legal obligations.

  • Resolve disputes.

8. Policy Changes

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date.

9. Contact

If you have questions or concerns regarding this privacy policy, you can contact us at:
Phone: +1 (438) 872-5848
Email: Carolanne@naturaminera.com

Thank you for trusting GemRock Canada.